Delivery & Payment
Sopoteso handles the shipping of home textiles and furnishing accessories exclusively within Italy, ensuring meticulous care in packaging. All deliveries are made via reliable express couriers with full tracking from our warehouse to the specified address.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| BRT Corriere Espresso | 24-48 business hours | 5.90 € |
| Poste Italiane - Fermopoint e Locker | 48-72 business hours | 4.50 € |
Delivery times are calculated in business days from collection. Remote areas or islands may take an extra 1-2 days.
- We offer standard shipping on all orders over €60 in Italy; for lower amounts, the delivery fee is €5.90.
- Your package arrives at your home within 2-5 business days from dispatch.
- If you confirm your purchase by 15:30 from Monday to Friday, your blanket ships today.
- We accept returns within 30 days of delivery, provided the item is intact, unused, and in its original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
If you place your order before 15:30 on weekdays, your parcel ships the same day. Orders received after this time, on weekends, or on public holidays are handed over on the next business day. We will send you a confirmation message with your order number as soon as your purchase is complete.
Each textile item is carefully sealed in a protective dust cover made of recyclable high-density polyethylene, resistant to moisture and tears. The package is then placed in reinforced double-wall cardboard with tamper-evident security tape, protecting fibers, weaves, and finishes from any impact or contact with weather elements during transit.
Tracking your parcel
Upon parcel dispatch, the customer receives an automatic notification by email and an informational message containing the unique tracking code to monitor delivery status in real time on the assigned carrier's portal.
Lost or delayed parcel
If you notice that tracking has stalled for 5 business days, write to us at [email protected] with your order number. We will check with the carrier and decide with you whether to send a replacement package or issue a full refund within 10 business days of your message.
Damaged on arrival
Check upon arrival: inspect the external condition of the packaging upon delivery. Specific reservation: if the cardboard shows obvious signs of crushing, punctures, or tampering, accept delivery with a specific written check reservation on the courier's receipt. Documented notification: submit a notice to [email protected] within 48 hours of receipt, attaching photos of the packaging and the damaged item. Prompt replacement: our customer service will arrange for the collection of the damaged goods and immediate dispatch of a replacement at no additional cost to the buyer.
Payment methods
We accept Cash on delivery, Bank transfer for payments. Under no circumstances will we ask for your banking credentials or card details over the phone or by email.
Delivery outside Italy
We deliver our creations to selected countries. Shipping rates and delivery times for each destination appear on the final checkout page before you place your order. If customs duties or local taxes apply, these charges are the recipient's responsibility.
Questions about this policy
You can email us at [email protected] or call +39 071 2537 552 during Mon-Fri 08:45 - 17:30. We will respond within one business day.
- Merchant
- Sopoteso Tessili per la Casa S.r.l.
- Registered address
- Via Sandro Totti, 3, 60131 Ancona AN, Italia
- [email protected]
- Phone
- +39 071 2537 552
- Working hours
- Mon-Fri 08:45 - 17:30
- Registration
- P.IVA IT88860016505