Privacy Policy

Sopoteso Tessili per la Casa S.r.l., Via Sandro Totti, 3, 60131 Ancona AN, Italia. Contact point dedicated to confidentiality and privacy matters: [email protected].

We handle all personal information in full compliance with the General Data Protection Regulation (GDPR) and other applicable regulations in Italy. If there are discrepancies between this text and statutory provisions, the law always prevails.

When you shop with us, we collect only what is needed to deliver your parcel: your name, delivery address, phone number, email address, and cart details. We do not ask for or store payment card details on our pages. During your visit to the site, certain technical information is recorded, such as your IP address, browser used, and pages viewed, through the cookies described below.

• Personal details and delivery contacts including first name, last name, physical shipping address, email address, and telephone number.
• Transactional data related to the order placed, including item code, quantity, date of purchase, and chosen payment method between cash on delivery and bank transfer.
• Technical connection parameters and essential telemetry such as IP address, browser type, access time, and identifiers of the device used.
• Archive of communications and assistance requests sent to customer service.

• Prepare and dispatch the ordered items and manage any return requests.
• Provide customer support when you contact us and update you on your shipment status.
• Protect site stability and understand its overall performance.
• Send you updates on news and products, only if you chose to receive them, with the freedom to unsubscribe at any time.

This site saves small text files in your browser. Technical cookies keep your cart active and let you complete your order, so they are always on. Analytics cookies help us understand which pages attract the most interest, always in an anonymous and aggregated format. Marketing cookies only activate if you grant permission via the initial banner. You are free to withdraw consent whenever you like through the banner or by adjusting your browser settings; read our Cookie Policy for full details.

Carriers only see the details essential to complete delivery. Payment providers receive the data needed for the transaction. Web infrastructure and analytics partners work for us under strict protection agreements. We never transfer or sell customer data to third parties.

Collected personal data is not sold, transferred, or leased to third parties for commercial purposes or independent profiling, in full compliance with EU directives and privacy legislation in force in the Italian Republic.

We keep order records for the duration required by tax and accounting obligations, then delete them. Your account information remains active until you request closure. Aggregated statistical data is kept for 14 months.

Under the General Data Protection Regulation of the European Union (Regulation EU 2016/679 - GDPR) and applicable Italian legislation, data subjects have the right to access their personal data, request its rectification, erasure, or restriction of processing, object to processing on legitimate grounds, and request the portability of their data in a structured format, by sending a communication to [email protected] or by lodging a complaint with the Data Protection Authority in Italy.

Sopoteso does not collect, process, or store payment card numbers, security codes, or confidential banking credentials. The only accepted payment methods are cash directly to the courier upon delivery (at no extra charge) and standard bank transfer made directly by the user through their bank's systems.

You can email us at [email protected] or call +39 071 2537 552 during Mon-Fri 08:45 - 17:30. We will respond within one business day.

Merchant

Sopoteso Tessili per la Casa S.r.l.

Registered address

Via Sandro Totti, 3, 60131 Ancona AN, Italia

Email

[email protected]

Phone

+39 071 2537 552

Working hours

Mon-Fri 08:45 - 17:30

Registration

P.IVA IT88860016505